EXCHANGES AND RETURNS (Chocolate, DBA)

EXCHANGES & RETURNS ARE EASY (THE BELOW EXCLUDES WHOLESALE ORDERS)! This document is integrated part of the Term and Reference accepted by you.

We hope you love what you've ordered, but if there's an issue or you're not 100% satisfied, return your item(s) to the following address store or by mail using our self-serve return form to 22007 Galapagos Ct, Katy TX, 77449.
All clearance items purchased from CHOCOLATE are final sales and cannot be exchanged or returned. Merchandise cannot be returned if washed or worn and must be in original packaging. For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, bras, panties, lingerie sets, body shapers, slimmers, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.
Exchanges/returns must be initiated within 30 days of the purchase date listed on the front of this receipt. CHOCOLATE items sell quickly, so contact us as soon as possible to make exchanges. Allow 2-4 weeks for processing exchanges/returns.

EXCHANGE POLICY (U.S. & International)

Contact CHOCOLATE.com Customer Service to process your exchange

  1. Email info@chocolatexl.com
  2. and Text your problem to 1.832.2875709

Any approved return item or garments must be in perfect condition and without use, with all labels.
Return your original item by filling out the fields in the RETURN FORM below, including the REFERENCE number, item description, quantity, and reason code for each returned item.
Pack your return securely, in the original package if possible, and include your completed return form.
You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. CHOCOLATE is not responsible for lost or damaged packages.
You will not be reimbursed for your original or return postage.
You will not receive a refund for your original charge until we receive your returned item.
You will not be charged to ship your exchange, unless you request upgraded shipping.

RETURN POLICY (U.S. & International)

Return your item(s) by filling out the fields in the self-serve return form, including the REFERENCE number, item description, quantity, and reason code for each returned item.
Pack your return securely, in the original package if possible, and include your completed return form.
You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. CHOCOLATE is not responsible for lost or damaged packages.
You will not be reimbursed for your return postage.
You will not receive a refund for your original charge until we receive your returned item.

RETURN FORM (PRINT AN SEND)

1. Fill out the fields in the return form below, including the REFERENCE number, item description, quantity, and reason code for each returned item.

2. Pack your return securely, in the original package if possible. Include your completed return form and place the return label on the package. 3. Take your package to your preferred shipping carrier and method. We recommend using one that can be insured and tracked.

* You will not receive a refund for your original charge until we receive your returned item. * Clearance items are Final Sale and cannot be returned. * Chocolate is not responsible for lost or damaged packages. * You will not be reimbursed for your return postage

 

NAME

ORDER #

                                                           

REFERENCE

ITEM DESCRIPTION

QTY

RETURN CODE (see below this table)


Return codes:  1 - Too small 2 - Too big 3 - Quality not as expected 4 - Defective 5 - Ordered wrong item 6 - Did not order item 7 - Tagged incorrectly 8 - Already purchased at store 9 - Received duplicate order 10 - Damaged in shipping 11 - Security tag attached 12 - Other

SEND RETURN WITH COMPLETE FORM TO

Chocolate Returns and Exchanges

22007 Galapagos Ct
Katy Tx 77449
Questions:  Call 832.2875709
Monday thru Friday 8 am to 6 pm. Central time
Email  info@chocolatexl.com